Product Safety & Recalls
At Jishan Jewels, your trust and safety are as precious as the gemstones we use. Our commitment to you involves not only beautiful design but also meticulous craftsmanship and the careful sourcing of high-quality materials. Every piece of jewelry is handmade with the utmost care, and we stand firmly behind the integrity of our work.
The safety of our customers is our highest priority. This page serves as our official channel for communicating any product recall information.
Current Product Recalls
As of Friday, September 5, 2025, there are no active product recalls for any Jishan Jewels items.
We are proud of our quality control and diligent in our processes to ensure every piece you receive is safe, durable, and ready to be cherished for years to come.
Our Recall Process
While we work tirelessly to prevent any issues, we believe in being prepared and transparent. A product recall would be initiated if we were to find that a component or material used in a specific piece of jewelry does not meet our strict safety and quality standards.
What to Do in the Event of a Recall
If a recall is ever announced, this page will be updated immediately with detailed information. A notice would typically include:
- Product Identification: Clear photos, the name of the item, and the dates the product was sold to help you identify if your piece is affected.
- Description of the Issue: A transparent explanation of the potential problem.
- Clear Instructions: Step-by-step guidance on what to do next, such as how to return the item for a full refund, a replacement, or a free repair.
How We Will Notify You
In the unlikely event of a recall, we will post all official information here. For customers who purchased the item directly from us online, we will also make every effort to reach out directly via the email address provided with the order.
Your confidence in our brand is immensely important to us. If you ever have any questions or concerns about the quality or safety of your Jishan Jewels piece, please do not hesitate to contact us.
Contact Information: For any safety-related inquiries, please email us at: contact@jishanjewels.com