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Yes, absolutely. Every single piece from Jishan Jewels is meticulously handcrafted in our workshop in Nabadwip, West Bengal. Our owner, Reshmitara Khatun, oversees the process, ensuring that each item is made with love, passion, and exceptional attention to detail.
We offer both to give our customers a wide range of choices!
Natural Gemstones are sourced from the earth. They are unique in their character, and each one has its own natural story and variations.
Lab-Created Gemstones are physically and chemically identical to their natural counterparts. They are grown in a controlled environment, often resulting in flawless clarity and a more accessible price point. They are a beautiful and sustainable choice.
We primarily work with high-quality materials such as sterling silver metals to ensure the beauty and longevity of your jewelry. The specific metal for each piece is listed in its description.
To keep your jewelry sparkling, we recommend removing it before swimming, showering, or exercising. Clean it gently with a soft, dry cloth. Avoid direct contact with harsh chemicals, perfumes, and lotions. Store your piece in a soft pouch or a separate compartment in your jewelry box to prevent scratches.
Yes, Jishan Jewels is a registered business operating under the legal GSTIN 19PSEPK6084H1Z0
The official registered name of our business is Jishan Jewels.
Payment
We offer a range of secure payment options for both our domestic and international customers. Please see the details below.
For Customers in India: We accept all major payment methods within India to ensure a smooth checkout experience:
Net Banking: Pay directly from your bank account through our secure gateway.
UPI (Unified Payments Interface): Use any UPI-enabled app such as Google Pay, PhonePe, Paytm, BHIM, and more.
For International Customers: We welcome customers from around the world and offer the following convenient payment options:
PayPal: A secure and widely trusted platform for international payments.
Payoneer: A reliable option for global transactions.
Credit and Debit Cards: We accept all major international Visa, MasterCard, and American Express cards.
Once your handmade piece has been crafted, carefully packaged, and dispatched from our workshop, you will receive a shipping confirmation email.
Then Go to My Account-Order Tracking. Enter Order Id and Billing Email then click on Track.
Please note that the tracking information will only become active after your order has been shipped. If you haven't received a shipping confirmation email, it means our artisans are still lovingly crafting your piece.
If you have received the email but are having trouble, please check your spam or junk folder first. If you still need assistance, feel free to contact us at support@jishanjewels.com with your order number.
We have carefully selected a range of secure payment options to cater to our customers in India and internationally. Our standard accepted methods are:
For India: UPI and Net Banking.
For International: PayPal, Payoneer, and major Credit/Debit Cards.
We have chosen these for their security and reliability. However, we understand that you may have a special requirement or wish to use a different method.
If you are unable to use any of the options listed above, please contact us at contact@jishanjewels.com before placing your order. Let us know your preferred payment method, and we will do our very best to see if we can accommodate your request. While we cannot guarantee every alternative is possible, we are always happy to help find a solution.
Orders & Returns
You can browse our collection on our website, jishanjewels.com, and follow the checkout process. For custom orders, please see the next question.
You can cancel your order directly from your account. Please follow these steps:
Log in to your account on our website.
Navigate to the "My Account" section.
Click on "Orders" to see your order history.
Find the order you wish to cancel and click the "Cancel" button.
No, you do not need an account to place an order. We offer two convenient options for you at checkout:
Checkout as a Guest: You can complete your purchase quickly and easily without creating a password or saving your details.
Create an Account: We also offer the option to create an account, which we recommend for the best shopping experience.
What are the benefits of creating an account? While an account is not required, it is completely free and allows you to:
Easily track the status of your current order.
View your complete order history.
Manage and cancel orders from your account dashboard.
Save your shipping information for a faster checkout on future purchases.
At Jishan Jewels, every piece is handcrafted and made-to-order specifically for you. Due to this highly personalized and bespoke nature of our work, we do not accept returns or exchanges on any products once they have been crafted and shipped.
Your satisfaction is our highest priority. If your item arrives damaged or you believe there is a craftsmanship defect, please contact us immediately within 48 hours of receiving it. Email us at support@jishanjewels.com with your order number and photos of the issue, and we will work with you to find a solution.
We would love to hear from you! Whether you have a question about our jewelry, a custom design in mind, or a business inquiry, please feel free to reach out to the appropriate department below.
For General Questions & Custom Orders:
Email: contact@jishanjewels.com
For Customer Support & Order Assistance:
Email: support@jishanjewels.com
For Business, Wholesale, & Partnership Inquiries:
Email: business@jishanjewels.com
Direct Contacts:
For specific inquiries, you can reach Tambir at: Email: tambir@jishanjewels.com
To contact our CEO, Reshmitara Khatun, directly: Email: ceoreshmi@jishanjewels.com
Phone:
+91 9907245231
Our Shop Address:
Bahirchara, Mahisura, Nabadwip-741316, West Bengal, India.